I don't know how they wrote
this with a straight face...
This apparently was a real memo sent out by a computer company to its
employees in all seriousness It went to all field engineers about a computer peripheral
problem The author of this memo was quite genuine.
The engineers rolled on the floor!
Especially note the last couple of sentences.
If a mouse fails to operate or should it perform erratically, it may need a ball
replacement. Mouse balls are now available as FRU (Field Replacement Units).
Because of the delicate nature of this procedure, replacement of mouse balls should only
be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining the underside of the
mouse. Domestic balls will be larger and harder than foreign balls. Ball removal pocedures
differ depending upon the manufacturer of the mouse.
Foreign balls can be replaced using the pop off method.
Domestic balls are replaced by using the twist off method.
Mouse balls are not usually static sensitive. However, excessive handling can result in
sudden discharge. Upon completion of ball replacement, the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for maintaining optimum
Any customer missing his balls should contact the local personnel in charge of removing
and replacing these necessary items.
Please keep in mind that a customer without properly working balls is an unhappy customer.